Shipping policy

Unless otherwise agreed, the goods shall be delivered to the Customer’s address or to the address given by the Customer. Unless, by way of exception, a binding delivery date was explicitly agreed upon, estimates concerning the delivery date are non-binding.

Upon receiving them, the Customer is required to check the goods without delay for damages and to report any to the carrier.

If the goods bear obvious signs of damage and Customer becomes aware of such only after receiving the goods from the carrier, then the Customer shall (a) report that the goods are defective within 5 days after receiving them and (b) provide photographic or video proof that the goods are defective. The photographic or video proof should be sent to support@sygns.com and should clearly show all points of fracture or damage as well as all of the packaging, both exterior and interior.

Sygns shall only bear the costs of the return shipment of goods if the Customer reports damage or defect as described in §4.2 and §4.3; if the Customer neglects to do so, the Customer shall bear the costs of the return shipment of the goods.